Gotorex Taxes, VAT, GST & Customs Policy
Effective Date: 21 August 2026
Last Updated: 21 August 2026
This Taxes, VAT, GST & Customs Policy applies to purchases made through www.gotorex.com, a multi-seller international marketplace operated from South Africa.
Gotorex Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Tax, Customs & Legal Contact: admin@gotorex.com
Gotorex operates an international marketplace. Tax, VAT, GST, customs and import requirements may differ depending on the seller, product, transaction value and destination country.
1. Applicable Taxes
Depending on the transaction, customers may be required to pay applicable:
- South African VAT;
- Value-added tax (VAT);
- Goods and Services Tax (GST);
- Sales tax;
- Digital or consumption taxes;
- Import taxes; or
- Other legally required taxes.
The applicable tax treatment depends on the relevant jurisdiction and transaction.
2. Tax at Checkout
Where Gotorex or the applicable seller is legally required to collect taxes, the applicable amount may be calculated and displayed during checkout.
Where taxes or charges are not required to be collected by Gotorex at checkout, the customer or another responsible party may be required to pay them upon importation or delivery.
Gotorex will provide tax information required by applicable law.
3. International Orders
International purchases may cross one or more borders.
Depending on the destination, an order may be subject to:
- Import VAT/GST;
- Customs duties;
- Excise duties;
- Brokerage charges;
- Customs clearance fees;
- Handling fees; or
- Other government or carrier charges.
The responsibility for these charges depends on the transaction, shipping arrangement and applicable law.
4. Customs Declarations
Sellers and applicable shipping parties are responsible for providing accurate information required for customs processing, including where applicable:
- Product description;
- Product value;
- Quantity;
- Country of origin;
- Harmonized System (HS) information;
- Shipping information; and
- Other required customs information.
False or misleading customs declarations are prohibited.
Gotorex may restrict or cancel transactions where customs or trade-compliance concerns arise.
5. Country of Origin
Products may be shipped from different countries and warehouses.
The country from which a product is dispatched may differ from the seller's registered business location.
Where applicable law requires country-of-origin information to be provided, Gotorex or the seller will provide the required information.
6. Import Restrictions
Some products may be restricted or prohibited from entering particular countries.
Restrictions may apply to products including:
- Food;
- Cosmetics;
- Medicines;
- Electronics;
- Batteries;
- Chemicals;
- Children's products;
- Medical products;
- Plants or animal products; and
- Other regulated goods.
Customers are responsible for complying with applicable import requirements to the extent legally placed on them.
Sellers must not knowingly offer products that cannot lawfully be imported into the applicable destination.
7. Customs Delays
Customs authorities may inspect shipments or require additional information.
This may cause delays beyond the estimated delivery period.
Gotorex is not responsible for delays caused by customs authorities where such responsibility cannot legally be imposed on Gotorex.
Customers should understand that delivery times can vary significantly between products.
Some products may be delivered as quickly as 1–3 business days in countries such as the United States, while others may take substantially longer because of the seller, shipping method, destination or customs processing.
8. Customs Duties & Import Charges
Unless expressly stated otherwise at checkout, customs duties, import taxes and applicable customs-related charges may be payable separately from the product price.
Where Gotorex is legally required to collect such amounts in advance, the applicable amounts may be included in the checkout total.
Customers should review the final order information before purchasing.
9. Tax Responsibility of Sellers
Sellers are responsible for complying with the tax laws applicable to their business and transactions, including where applicable:
- Business registration;
- VAT/GST registration;
- Sales-tax obligations;
- Tax invoicing;
- Tax collection;
- Tax reporting;
- Tax remittance; and
- Record keeping.
Seller verification by Gotorex does not constitute tax certification.
10. Tax Information & Invoices
Where required by applicable law, Gotorex or the relevant seller may provide invoices, receipts or other transaction documentation containing applicable tax information.
Customers should retain invoices and order records for their own records.
11. Tax Changes
Tax rates, thresholds, exemptions and customs requirements may change.
Gotorex may update the tax amount applied to an order where required by applicable law.
Any taxes already charged will be handled according to the applicable refund and tax rules.
12. Refunds & Taxes
Customers requesting a refund should contact:
Refunds may include applicable taxes collected through Gotorex where legally required.
Customs duties, import taxes or other charges paid directly to a customs authority, carrier or third party may be subject to separate refund procedures.
Customers may need to contact the relevant authority or service provider regarding such charges.
13. Returns, Cancellations & Damaged Products
Returns, cancellations and refunds are governed by the Gotorex Refund, Return & Cancellation Policy and mandatory consumer laws applicable to the transaction.
For damaged or defective products, customers should email:
and provide reasonable proof, such as photographs, video and order information.
Gotorex may inspect the product and investigate with the seller, supplier or carrier before determining eligibility where permitted by law.
The time required for inspection and resolution depends on the circumstances and complexity of the matter.
Mandatory consumer rights remain unaffected.
14. Customs & Returned Products
Returning an international product may create additional customs or tax requirements.
Customers should follow Gotorex's return instructions and provide accurate information requested for the return shipment.
Gotorex may not be responsible for customs charges resulting from a customer's failure to follow reasonable return instructions, except where applicable law provides otherwise.
15. Tax Fraud & Evasion
Customers and sellers must not use Gotorex to:
- Misrepresent product values;
- Submit false customs information;
- Evade legally payable taxes or duties;
- Misrepresent country of origin;
- Falsify invoices; or
- Circumvent import restrictions.
Gotorex may investigate suspicious activity and cooperate with tax, customs or other competent authorities where legally required or permitted.
16. Currency & Tax Calculation
Tax calculations may be affected by:
- Product price;
- Shipping charges;
- Currency;
- Destination;
- Seller location;
- Product classification;
- Tax rules; and
- Applicable thresholds.
The amount shown at checkout should be reviewed before the order is submitted.
17. International Compliance
Because Gotorex serves customers internationally, different tax and customs rules may apply to different transactions.
Gotorex may restrict sales to particular countries where it determines that applicable tax, customs or regulatory requirements cannot reasonably be satisfied.
Nothing in this Policy is intended to exclude or limit mandatory rights or obligations imposed by applicable law.
18. Changes to This Policy
Gotorex may update this Policy to reflect changes in tax laws, customs requirements, marketplace operations or international trade requirements.
The latest version will be published on www.gotorex.com.
19. Contact
For tax, VAT, GST, customs or import-related questions:
Gotorex
Email: admin@gotorex.com
Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Website: www.gotorex.com