Gotorex Reviews & Ratings Policy
Effective Date: 21 August 2026
Last Updated: 21 August 2026
This Reviews & Ratings Policy applies to www.gotorex.com, a multi-seller international marketplace operated from South Africa.
Gotorex Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Reviews, Compliance & Legal Contact: admin@gotorex.com
Gotorex provides reviews and ratings to help customers make informed purchasing decisions. We aim to maintain reviews that are genuine, relevant and useful while complying with applicable consumer-protection and advertising laws.
1. Genuine Reviews
Reviews must reflect the reviewer's genuine experience.
Users must not:
- Submit fake reviews;
- Review products they did not genuinely experience where the platform represents reviews as customer experiences;
- Purchase or sell fake reviews;
- Use bots or automated systems to generate reviews;
- Manipulate ratings;
- Submit reviews on behalf of another person without authorisation;
- Create multiple accounts to influence ratings; or
- Coordinate false reviews.
2. Incentivised Reviews
Sellers must not offer customers undisclosed compensation, discounts, gifts or other benefits in exchange for positive reviews.
Where incentives for reviews are legally permitted and used, they must not require a positive rating and any legally required disclosure must be made.
Gotorex may prohibit or restrict incentivised reviews where necessary to comply with applicable law.
3. Seller & Competitor Reviews
Sellers must not manipulate reviews of their own products or competitors' products.
A seller must not:
- Submit fake positive reviews for its own products;
- Submit fake negative reviews against competitors;
- Pay third parties to manipulate ratings;
- Threaten customers over negative reviews; or
- Offer refunds or benefits specifically in exchange for changing a genuine review, where prohibited by applicable law.
4. Review Eligibility
Where technically supported, Gotorex may limit certain review features to customers who purchased or otherwise genuinely interacted with the relevant product.
The specific eligibility requirements may vary by product, seller and marketplace functionality.
A review does not necessarily mean that the reviewer purchased the product directly from Gotorex.
5. Ratings
Ratings may be calculated using customer-submitted information.
The displayed rating may be affected by:
- Number of reviews;
- Individual ratings;
- Review eligibility;
- Removed or restricted reviews; and
- Other disclosed marketplace factors.
Gotorex does not guarantee that a rating represents every customer's experience.
6. Review Content
Reviews should be:
- Honest;
- Relevant to the product or transaction;
- Based on genuine experience; and
- Respectful.
Reviews must not contain:
- Fraudulent information;
- Defamatory or knowingly false allegations;
- Threats;
- Hate or discriminatory content;
- Personal information belonging to others;
- Malicious links;
- Malware;
- Illegal content;
- Explicit sexual content;
- Content unrelated to the product or transaction; or
- Content that infringes another person's intellectual-property rights.
7. Moderation & Removal
Gotorex may review, restrict, hide or remove reviews that violate this Policy or applicable law.
Examples include reviews that are:
- Fake or manipulated;
- Spam;
- Illegal;
- Abusive;
- Off-topic;
- Misleading;
- Fraudulent;
- Infringing;
- Generated through prohibited automated activity; or
- Otherwise inconsistent with marketplace rules.
Gotorex will not remove a genuine negative review merely because it is negative.
8. Negative Reviews
Sellers may receive negative reviews.
A seller may not require Gotorex to remove a genuine review simply because it negatively affects the seller or product rating.
Where appropriate, sellers may respond to customer reviews through available marketplace functionality.
9. Review Changes & Editing
Where the marketplace permits customers to edit reviews, the customer remains responsible for the accuracy of the updated review.
Gotorex may retain information concerning previous versions where reasonably necessary for fraud prevention, legal compliance or dispute resolution.
10. Reviews & Refunds
A customer is not required to submit a positive review to receive a refund, return, cancellation or other legally required remedy.
Likewise, Gotorex and sellers must not improperly condition a legally required remedy on a customer changing or removing a genuine review.
Customers requesting a return or refund should contact:
Customers may be required to provide reasonable evidence concerning the underlying order or product problem.
The inspection and resolution period will depend on the circumstances and complexity of the matter.
11. Review Manipulation
Gotorex may investigate suspected manipulation, including:
- Unusual review patterns;
- Multiple accounts;
- Fake purchases;
- Coordinated reviews;
- Automated submissions;
- Seller-generated reviews;
- Competitor attacks; or
- Other suspicious activity.
Where permitted by law, Gotorex may restrict accounts, remove manipulated reviews, adjust displayed ratings or take other appropriate action.
12. Verified Purchase Information
Where Gotorex has reliable information confirming that a review is connected to a qualifying transaction, Gotorex may display a Verified Purchase or similar indicator.
Such an indicator confirms only the applicable transaction or purchase relationship. It does not mean that Gotorex agrees with the review or guarantees its accuracy.
13. Review Sorting & Display
Reviews may be displayed or ordered using factors such as:
- Date;
- Helpfulness;
- Relevance;
- Verified purchase status;
- Language;
- Rating;
- Review quality; or
- Other marketplace factors.
Where required by applicable law, Gotorex will provide appropriate information about material review-display practices.
14. Seller Access to Reviews
Sellers may have access to reviews concerning their products and may respond through available marketplace features.
Sellers must not retaliate against customers for submitting genuine negative reviews.
15. Reporting a Review
A customer, seller or rights holder may report a review believed to violate this Policy or applicable law.
Reports should be sent to:
The report should include:
- Review location or identification;
- Reason for the complaint;
- Supporting evidence; and
- Contact information where appropriate.
Gotorex may investigate reports and take appropriate action.
16. Legal & Consumer Protection
Nothing in this Policy is intended to prevent customers from expressing genuine opinions or exercising rights protected by applicable law.
Gotorex will comply with mandatory consumer-protection, advertising and unfair-commercial-practice requirements applicable to the relevant transaction.
17. Shipping Information in Reviews
Customers may mention delivery experiences in reviews.
Shipping times vary by seller, supplier, warehouse, destination and carrier.
Some products may be delivered as quickly as 1–3 business days in countries such as the United States, while other products may take substantially longer.
18. Policy Changes
Gotorex may update this Policy to reflect changes to its marketplace, review system, applicable laws or operating practices.
The latest version will be published on www.gotorex.com.
19. Contact
For review complaints, suspected manipulation or legal reports:
Gotorex
Email: admin@gotorex.com
Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Website: www.gotorex.com