Shipping & Delivery Policy

Effective Date: 21 August 2026
Last Updated: 21 August 2026

This Shipping & Delivery Policy applies to purchases made through www.gotorex.com, an international online marketplace operated from South Africa.

Business Address:
[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]

Shipping & Delivery Contact: admin@gotorex.com

1. Marketplace Shipping

Gotorex operates as a marketplace where products may be supplied and fulfilled by Gotorex or independent third-party sellers.

Because sellers may use different warehouses, fulfilment centres, carriers and shipping services, shipping costs and delivery times may differ from one product or seller to another.

The applicable shipping option, estimated delivery period and shipping cost will be shown during checkout where applicable.

2. Delivery Times

Delivery times depend on the seller, product, stock location, destination, shipping method, carrier and customs processing.

Some products may be delivered as quickly as 1–3 business days in certain countries, including the United States, while other products may take considerably longer.

Any delivery period displayed on Gotorex is an estimate unless expressly identified as guaranteed or otherwise required by applicable law.

Where a specific delivery period is agreed with the customer, that period will apply subject to applicable law.

Where no specific period is agreed, Gotorex will comply with the delivery requirements applicable to the transaction. For example, EU rules generally require delivery within the agreed period or, where no period has been agreed, within 30 days.

3. Shipping Charges

Shipping charges may vary according to:

• Product and package size;

• Seller and fulfilment location;

• Destination;

• Shipping method;

• Carrier; and

• Applicable taxes or fees.

Applicable mandatory delivery charges will be disclosed before the customer completes the purchase where required by law.

4. International Delivery

Gotorex may offer delivery to countries and regions where the applicable seller, product and carrier support delivery.

Some products may be unavailable for particular destinations because of customs requirements, import or export restrictions, product regulations, sanctions, carrier limitations or other legal or operational restrictions.

5. Customs, Taxes & Import Charges

International orders may be subject to VAT, GST, sales tax, customs duties, import charges, brokerage fees or other governmental charges.

Where applicable, these charges may be collected at checkout or may be payable separately by the customer or another responsible party, depending on the transaction and destination-country requirements.

Customers are responsible for providing accurate information required for delivery and customs processing.

Gotorex cannot guarantee that customs authorities will not inspect, delay, reject or otherwise intervene in a shipment.

6. Order Processing & Dispatch

Processing and dispatch times vary by seller and product.

Where applicable, the estimated dispatch or delivery period will be displayed before or during checkout.

Tracking information may be provided when available.

7. Tracking

Where the selected shipping service provides tracking, Gotorex or the applicable seller may provide tracking information.

Tracking information is supplied for convenience and may be delayed or temporarily unavailable because of carrier or system updates.

8. Delivery Delays

Shipments may be delayed by circumstances including:

• Customs processing;

• Carrier delays;

• Weather or natural events;

• Public holidays;

• Incorrect or incomplete addresses;

• Seller or warehouse delays;

• Regulatory requirements;

• Transportation disruptions; or

• Other circumstances outside reasonable control.

Gotorex will take reasonable steps to assist with delivery issues where appropriate.

Mandatory consumer rights concerning delayed or failed delivery remain unaffected.

9. Lost or Undelivered Orders

If an order has not arrived within the applicable estimated or agreed delivery period, customers should contact admin@gotorex.com with their order information.

Gotorex may investigate the shipment with the applicable seller, supplier, fulfilment provider or carrier.

Where applicable law requires a refund, replacement, cancellation or other remedy for non-delivery, Gotorex will provide the legally required remedy.

10. Damaged, Defective or Incorrect Products

Customers should contact admin@gotorex.com as soon as reasonably possible if an item arrives damaged, defective, incorrect or materially different from its description.

Customers may be required to provide:

• Order number;

• Photographs of the product;

• Photographs of the packaging;

• Video evidence where appropriate;

• Description of the problem; and

• Other reasonable evidence requested by Gotorex.

Gotorex may inspect the product and investigate the matter with the applicable seller, supplier or carrier before determining the appropriate remedy, subject to mandatory law.

11. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Where permitted by applicable law, additional delivery, return or re-shipping costs resulting from an incorrect address supplied by the customer may be charged to the customer.

12. Delivery Risk

The allocation of risk during delivery will comply with the law applicable to the transaction.

Where Gotorex or the applicable seller is legally responsible for the goods during transportation, use of an independent carrier does not remove that responsibility.

For example, EU consumer rules generally place the risk of damage during delivery on the trader until the consumer receives the goods, unless the consumer independently arranged the carrier.

13. Multiple Sellers & Separate Shipments

A single order may contain products supplied by different sellers or warehouses.

Consequently, products purchased together may arrive in separate packages and at different times, with separate tracking information.

14. Returns, Cancellations & Refunds

Shipping-related returns, cancellations and refunds are governed by the Gotorex Refund, Return & Cancellation Policy and applicable law.

Customers requesting a return or refund, or reporting a damaged product, should email admin@gotorex.com and provide the relevant order information and supporting evidence.

Gotorex may review the order, inspect the product, verify evidence and communicate with the applicable seller, supplier or carrier before determining eligibility where permitted by law.

The time required to complete an inspection and resolve a claim may vary according to the product, seller, destination, carrier, evidence and complexity of the matter.

However, any mandatory statutory deadlines or consumer remedies will continue to apply.

15. Seller Shipping Responsibilities

Third-party sellers are responsible for providing accurate information concerning their products, fulfilment and delivery arrangements and for complying with applicable laws.

Gotorex may restrict or remove sellers that fail to meet applicable marketplace, shipping, consumer-protection or product requirements.

16. Delivery Estimates & Changes

Shipping methods, carriers, delivery estimates, destinations and charges may change as sellers, warehouses, carriers, regulations and operating conditions change.

The shipping information presented to the customer at checkout will apply to the relevant transaction, subject to mandatory law.

17. Contact

For shipping, delivery, damaged-item or missing-order enquiries:

Gotorex
Email: admin@gotorex.com

Business Address:
[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]

Website: www.gotorex.com