Gotorex Accessibility Statement
Effective Date: 21 August 2026
Last Updated: 21 August 2026
This Accessibility Statement applies to www.gotorex.com, a multi-seller e-commerce marketplace operated from South Africa and serving customers internationally.
Gotorex Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Accessibility Contact: admin@gotorex.com
1. Our Commitment
Gotorex is committed to making its website and marketplace reasonably accessible and usable for as many people as possible, including people with disabilities.
We aim to improve accessibility across our website, product pages, account features, checkout and customer-support services.
2. Accessibility Standards
Gotorex aims, where reasonably practicable, to design and maintain its website in accordance with recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG).
Accessibility requirements can vary by country and may depend on the services, technology and legal requirements applicable to the customer.
3. Accessibility Features
Where supported by the website, Gotorex aims to provide features such as:
- Keyboard-accessible navigation;
- Appropriate text alternatives for meaningful images;
- Readable and appropriately structured content;
- Clear headings and navigation;
- Sufficient visual distinction between content and controls;
- Accessible forms and checkout processes;
- Captions or text alternatives for applicable media;
- Compatibility with commonly used assistive technologies; and
- Clear error and status messages.
Some third-party content, seller listings, advertisements, applications or services may not be fully controlled by Gotorex.
4. Third-Party & Seller Content
Gotorex operates a marketplace containing content supplied by independent sellers and third-party service providers.
Seller-provided:
- Product descriptions;
- Images;
- Videos;
- Documents;
- Advertisements; or
- Other content
may not always meet the same accessibility standards as Gotorex-controlled content.
Gotorex may take reasonable steps to address accessibility concerns involving marketplace content when notified.
5. Ongoing Improvements
Accessibility is an ongoing process.
Gotorex may periodically review and improve its website, design, technology and content to address accessibility barriers and applicable legal requirements.
We cannot guarantee that every page, feature, product listing, third-party service or device configuration will always be fully accessible.
6. Reporting an Accessibility Problem
If you experience difficulty accessing or using any part of Gotorex, please contact:
Please include, where possible:
- The page or feature affected;
- A description of the accessibility problem;
- The device or browser being used;
- The assistive technology involved, if applicable; and
- Any other information that may help us investigate.
You do not need to provide medical information or disclose the nature of a disability to report an accessibility issue.
7. Alternative Assistance
Where reasonably possible, Gotorex will consider alternative ways of providing assistance or information when a customer encounters an accessibility barrier.
Customers may contact admin@gotorex.com to request assistance.
Any alternative format or assistance will be provided subject to applicable law, available resources and the nature of the request.
8. Accessibility & Customer Service
Accessibility requests are handled separately from product returns, refunds and damaged-product claims.
For damaged products, returns or refund requests, customers should contact:
with the required order information and reasonable supporting evidence.
Where an inspection is required, the time required to investigate and resolve the matter will depend on the circumstances and complexity of the case, subject to mandatory legal time limits.
9. Legal Rights
Nothing in this Accessibility Statement limits or excludes any accessibility, equality, disability or consumer rights that cannot legally be excluded or restricted.
Accessibility requirements may differ between jurisdictions, and Gotorex will comply with mandatory requirements applicable to its services and operations.
10. Policy Updates
Gotorex may update this Accessibility Statement as its website, technology, accessibility practices or legal requirements change.
The latest version will be published on www.gotorex.com.
11. Contact
Gotorex
Email: admin@gotorex.com
Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Website: www.gotorex.com