Gotorex Legal Notices / Company Information
Effective Date: 21 August 2026
Last Updated: 21 August 2026
This Legal Notices / Company Information page provides key information concerning Gotorex and www.gotorex.com, an international multi-seller e-commerce marketplace operated from South Africa.
1. Company Information
Trading Name: Gotorex
Website: www.gotorex.com
Business Location: South Africa
Business Type: International e-commerce marketplace / multi-seller platform
Legal Entity: [INSERT FULL REGISTERED LEGAL COMPANY NAME]
Company/Registration Number: [INSERT REGISTRATION NUMBER]
Tax/VAT Number: [INSERT IF APPLICABLE]
Registered / Principal Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
General Contact: admin@gotorex.com
Important: The legal entity name, registration number and registered address should be completed with the exact information appearing on the official South African company registration records before publication.
2. Nature of the Marketplace
Gotorex operates an online marketplace through which customers may discover and purchase products offered by Gotorex and/or independent third-party sellers.
Depending on the product, the seller, supplier, warehouse, fulfilment arrangement and destination, different parties may be responsible for aspects of:
- Product supply;
- Product fulfilment;
- Shipping;
- Delivery;
- Product information; and
- After-sales service.
The applicable seller and transaction information will be provided where required.
3. Seller Information
Third-party sellers are responsible for complying with applicable laws and marketplace requirements concerning the products they list and sell.
Gotorex may require sellers to provide verification or business information and may restrict, suspend or remove sellers or listings where appropriate.
Seller information may be disclosed to customers where required by applicable law or marketplace rules.
4. Product Information
Gotorex aims to provide accurate product, pricing, availability and shipping information.
Because Gotorex operates a multi-seller marketplace, product information may be supplied or updated by individual sellers.
Customers should review the product listing, specifications, seller information, price, delivery information and applicable terms before completing a purchase.
5. Prices, Taxes & Charges
Prices may vary according to:
- Seller;
- Currency;
- Destination;
- Taxes;
- Promotions;
- Shipping method; and
- Other applicable charges.
Applicable VAT, GST, sales taxes, customs duties, import charges or other governmental charges may apply depending on the destination and transaction.
Additional information is available in the Taxes/VAT/GST & Customs Policy and Payments & Pricing Policy.
6. Shipping & Delivery
Shipping times differ between products and suppliers.
Some products may be delivered as quickly as 1–3 business days in countries such as the United States, while other products may require substantially longer.
Delivery estimates depend on factors including:
- Seller;
- Supplier;
- Warehouse location;
- Shipping method;
- Carrier;
- Destination;
- Customs processing; and
- Other circumstances outside Gotorex's reasonable control.
Unless expressly stated otherwise, delivery estimates are not guarantees.
7. Returns, Refunds & Cancellations
Returns, cancellations and refunds are governed by the Gotorex Refund, Return & Cancellation Policy, together with any mandatory consumer rights applicable to the transaction.
Customers requesting a return or refund should contact:
For damaged items, customers should provide reasonable proof, such as photographs, video and order information.
Gotorex may inspect the item and investigate the circumstances with the seller, supplier or carrier before determining eligibility where permitted by law.
The time required to inspect, investigate and complete the process will depend on the circumstances and complexity of the matter, subject to mandatory legal time limits.
Nothing in Gotorex's policies removes consumer rights that cannot legally be excluded.
8. Consumer Protection
Gotorex aims to comply with applicable consumer-protection requirements in the jurisdictions in which it lawfully operates or offers products.
Mandatory rights concerning defective products, misleading practices, cancellations, refunds, warranties, pricing and other consumer protections will apply where required by law.
9. Intellectual Property
Unless otherwise stated, Gotorex's website, branding, logos, original content, software and other materials are protected by applicable intellectual-property laws.
Product images, trademarks, descriptions and other content supplied by sellers may belong to those sellers or other rights holders.
Unauthorised use, copying or reproduction may be prohibited.
Copyright and intellectual-property concerns may be reported through the applicable Intellectual Property Policy or Copyright/DMCA Policy.
10. Website Availability
Gotorex aims to keep the marketplace available and functioning properly but does not guarantee uninterrupted or error-free operation.
The website may occasionally be unavailable because of:
- Maintenance;
- Updates;
- Security measures;
- Technical failures;
- Third-party service interruptions; or
- Other circumstances beyond reasonable control.
11. Third-Party Services
Gotorex may use third-party providers for services including:
- Payment processing;
- Shipping;
- Hosting;
- Analytics;
- Communications;
- Fraud prevention; and
- Other marketplace functions.
Third-party services may be subject to their own terms and policies.
12. Legal & Regulatory Compliance
Gotorex may take reasonable measures to comply with applicable requirements relating to:
- Consumer protection;
- Privacy and data protection;
- Product safety;
- Intellectual property;
- Advertising;
- Payments;
- Taxes;
- Customs;
- Sanctions;
- Export/import controls;
- Anti-fraud requirements; and
- Other applicable laws and regulations.
Products may be unavailable for purchase in certain countries where sale, importation, advertising or delivery is restricted or prohibited.
13. Legal Notices & Reporting
Legal, regulatory, intellectual-property, security, product-safety and other formal notices should be sent to:
The subject line should clearly identify the nature of the notice.
Where legally required, notices may also be directed to the applicable legal entity or authorised representative identified in the relevant policy or transaction documentation.
14. Governing Terms
Use of Gotorex is also governed by the Gotorex Terms & Conditions and other applicable marketplace policies.
Nothing in Gotorex's policies is intended to exclude or restrict a legal right that cannot lawfully be excluded or restricted.
15. Policy Updates
Gotorex may update this Legal Notices / Company Information page when its business structure, marketplace services, contact information or legal requirements change.
The latest version will be published on www.gotorex.com.
16. Contact Information
Gotorex
Website: www.gotorex.com
Email: admin@gotorex.com
Country of Operation: South Africa
Registered / Principal Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>