Gotorex Marketing & Communications Policy
Effective Date: 21 August 2026
Last Updated: 21 August 2026
This Marketing & Communications Policy applies to www.gotorex.com, a multi-seller e-commerce marketplace operated from South Africa and serving customers internationally.
Gotorex Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Marketing & Communications Contact: admin@gotorex.com
Gotorex aims to provide customers with relevant information, offers and communications while respecting applicable advertising, consumer-protection, privacy, electronic-communications and marketing laws.
1. Marketing Communications
Gotorex may communicate with customers through channels including:
- Email;
- Website notifications;
- SMS or messaging services;
- Push notifications;
- Social media;
- Advertising platforms; and
- Other permitted communication channels.
Marketing communications will be provided in accordance with applicable law.
2. Consent & Direct Marketing
Where applicable law requires consent before sending marketing communications, Gotorex will obtain the required consent.
Marketing communications may include:
- New products;
- Special offers;
- Discounts;
- Promotions;
- Seller offers;
- Personalised recommendations;
- Marketplace announcements; and
- Other commercial communications.
Customers may withdraw marketing consent or opt out where required by law.
3. Opting Out
Customers may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication or by contacting:
Opting out of marketing communications will not prevent Gotorex from sending essential non-marketing communications relating to:
- Orders;
- Payments;
- Account security;
- Returns;
- Refunds;
- Shipping;
- Important service changes; or
- Other communications necessary to provide the service or comply with legal obligations.
4. Transactional Communications
Gotorex may send necessary communications concerning a customer's account or transaction.
These may include:
- Order confirmations;
- Payment confirmations;
- Shipping updates;
- Delivery notifications;
- Returns;
- Refunds;
- Security alerts;
- Account notifications; and
- Important changes to services or policies.
These communications are not necessarily marketing communications.
5. Advertising
Gotorex and its sellers may advertise products through Gotorex or third-party advertising platforms.
Advertisements must not be:
- False;
- Misleading;
- Fraudulent;
- Unfair;
- Discriminatory where prohibited by law; or
- Otherwise unlawful.
Product claims should be capable of being supported by appropriate evidence where required.
6. Sponsored & Paid Promotions
Products or sellers may receive paid promotional placement.
Where required by applicable law, sponsored or paid content will be identified clearly.
Payment for advertising or placement does not automatically mean that Gotorex guarantees, certifies or endorses the advertised product.
7. Prices, Discounts & Promotions
Marketing materials may advertise:
- Discounts;
- Coupons;
- Sales;
- Limited-time offers;
- Free or reduced shipping;
- Promotional prices; or
- Other incentives.
Promotional claims and pricing information must comply with applicable consumer-protection laws.
Where applicable, promotions may have conditions such as:
- Expiry dates;
- Minimum purchase requirements;
- Product restrictions;
- Geographic restrictions;
- Seller restrictions; or
- Limited availability.
Customers should review the applicable promotional terms before purchasing.
8. Influencers & Affiliates
Where Gotorex works with influencers, affiliates or other promotional partners, applicable commercial-disclosure requirements must be followed.
Paid, sponsored or otherwise compensated promotional content must be disclosed where required by law.
Promotional partners must not make false, misleading or unsupported claims about Gotorex or its products.
9. Personalised Marketing
Gotorex may use information such as browsing activity, purchase history, preferences and interactions to personalise marketing where legally permitted.
Where applicable law requires consent for profiling, targeted advertising or similar processing, Gotorex will obtain or otherwise rely on a lawful basis as required.
Customers can manage applicable privacy or marketing choices through available controls or by contacting:
Further information is provided in the Gotorex Privacy Policy and Cookie Policy.
10. Third-Party Advertising
Gotorex may use third-party advertising, analytics and marketing providers.
These providers may process information in accordance with applicable agreements and privacy requirements.
Where required, appropriate consent or other lawful mechanisms will be used for advertising technologies.
11. Reviews & Customer Content
Gotorex may use customer reviews, ratings or other customer-generated content for marketing where permitted by law.
Gotorex will not knowingly present fabricated reviews or misleading customer experiences as genuine.
Reviews and ratings are governed by the Gotorex Reviews & Ratings Policy.
12. Product & Seller Claims
Sellers are responsible for ensuring that marketing claims relating to their products are accurate and legally permitted.
Claims concerning:
- Product performance;
- Health;
- Safety;
- Environmental benefits;
- Discounts;
- Availability;
- Delivery;
- Product specifications; or
- Other material characteristics
must not be false or misleading.
Gotorex may remove marketing content that violates marketplace rules or applicable law.
13. International Marketing
Because Gotorex operates internationally, marketing requirements may differ between countries.
Gotorex may adjust or restrict marketing campaigns based on:
- Customer location;
- Local advertising laws;
- Consumer-protection requirements;
- Product restrictions;
- Privacy requirements;
- Age restrictions;
- Sanctions; or
- Other legal requirements.
A promotion available in one country may not be available in another.
14. Shipping Claims
Marketing communications may refer to delivery estimates where appropriate.
Shipping times depend on the seller, supplier, warehouse, carrier, shipping method and destination.
Some products may be delivered as quickly as 1–3 business days in countries such as the United States, while other products may take substantially longer.
Delivery estimates are not guarantees unless expressly stated as guaranteed and legally applicable.
15. Communications From Sellers
Sellers may communicate with customers through marketplace features where permitted.
Seller communications must not contain:
- Spam;
- Fraudulent claims;
- Misleading advertising;
- Unauthorised marketing;
- Harassment;
- Malicious content; or
- Attempts to move transactions outside Gotorex for the purpose of avoiding marketplace controls or fees.
Gotorex may restrict seller communications that violate applicable rules.
16. Prohibited Marketing Practices
Gotorex prohibits marketing practices that are unlawful or misleading, including where applicable:
- False advertising;
- Fake scarcity;
- Fake reviews;
- Hidden commercial relationships;
- Misleading discounts;
- Bait-and-switch practices;
- Unauthorised direct marketing;
- Misleading endorsements;
- Manipulated ratings; and
- Concealing material conditions of an offer.
17. Returns, Refunds & Damaged Products
Marketing communications do not remove any mandatory consumer rights concerning cancellations, returns, refunds, defective products or damaged goods.
Customers seeking a refund or return should contact:
For damaged products, customers should provide reasonable proof, such as photographs, video and order information.
Gotorex may inspect the product and investigate with the seller, supplier or carrier before determining eligibility where permitted by law.
The time required for inspection and resolution depends on the circumstances and complexity of the matter, subject to mandatory legal time limits.
18. Data Protection
Marketing information will be handled in accordance with the Gotorex Privacy Policy, Cookie Policy and applicable data-protection laws.
Gotorex will not treat an unsubscribe request as permission to continue sending marketing communications where the law requires marketing to stop.
19. Policy Changes
Gotorex may update this Policy when its marketing practices, communication channels, marketplace services or legal requirements change.
The latest version will be published on www.gotorex.com.
20. Contact
Gotorex
Email: admin@gotorex.com
Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Website: www.gotorex.com