Gotorex Payments & Pricing Policy
Effective Date: 21 August 2026
Last Updated: 21 August 2026
This Payments & Pricing Policy applies to purchases made through www.gotorex.com, a multi-seller international marketplace operated from South Africa.
Gotorex Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Payments, Billing & Legal Contact: admin@gotorex.com
Gotorex aims to provide clear pricing and secure payment processing while allowing sellers to offer products internationally. Prices, currencies, taxes, payment methods and additional charges may vary according to the product, seller and destination.
1. Product Prices
Product prices are generally determined by the applicable seller unless expressly stated otherwise.
Prices may change at any time before an order is placed.
Once an order has been successfully placed, the price applicable to that order will generally be the price shown at checkout, subject to:
- Obvious pricing errors;
- Fraudulent activity;
- Payment failure;
- Applicable taxes or duties;
- Cancellation or refund rights; or
- Other circumstances permitted by applicable law.
2. Checkout Price
Before completing an order, customers should review the checkout page for the applicable:
- Product price;
- Quantity;
- Shipping cost;
- Taxes;
- VAT/GST where applicable;
- Discounts;
- Applicable fees; and
- Total amount payable.
Where applicable law requires mandatory charges to be disclosed before purchase, Gotorex will provide the required information.
3. Currency
Gotorex may display prices in different currencies depending on the customer's location or selected currency.
Currency conversion may be provided by Gotorex, a payment provider or another service provider.
Exchange rates may change, and the amount ultimately charged may differ where the customer's bank or payment provider applies its own exchange rate or fees.
4. Taxes, VAT & GST
Taxes may vary according to the customer's location, seller, product and applicable law.
Depending on the transaction, taxes may include:
- South African VAT;
- U.S. sales tax;
- EU VAT;
- UK VAT;
- GST;
- Other local consumption taxes; or
- Other legally applicable taxes.
Where Gotorex or a seller is legally responsible for collecting and remitting a tax, the applicable tax may be included in or added to the checkout price as required by law.
5. Customs & Import Charges
International orders may be subject to:
- Customs duties;
- Import taxes;
- Brokerage fees;
- Customs processing fees; or
- Other destination-country charges.
Where such charges are not collected at checkout, they may be payable by the customer, seller or other responsible party according to the applicable transaction and law.
Customers should review the applicable shipping and customs information before ordering.
6. Shipping Charges
Shipping charges may vary according to the:
- Seller;
- Product;
- Destination;
- Shipping method;
- Carrier;
- Package size or weight; and
- Delivery service.
Some products may be delivered as quickly as 1–3 business days in countries such as the United States, while other products may take substantially longer.
The applicable shipping charge and estimated delivery information should be reviewed at checkout.
7. Payment Methods
Gotorex may offer payment methods including cards, electronic payments, digital wallets or other payment services.
Available payment methods may differ by:
- Country;
- Currency;
- Product;
- Seller;
- Transaction value; or
- Payment provider.
Gotorex may add, remove or restrict payment methods where necessary.
8. Payment Authorisation
Payment may require authorisation by the customer's bank, card issuer or payment provider.
Gotorex may delay, decline, cancel or place an order on hold where:
- Payment cannot be authorised;
- Fraud or security concerns exist;
- Required verification is incomplete;
- The transaction violates applicable law;
- The payment provider rejects the transaction; or
- Another legitimate compliance or security reason applies.
9. Payment Security
Payment information may be processed by third-party payment providers.
Gotorex may use reasonable technical and organisational measures to protect payment-related information.
Customers must protect their account credentials and should immediately report suspected unauthorised activity.
Gotorex will handle personal information according to its Privacy Policy and applicable data-protection laws.
10. Pricing Errors
Gotorex or a seller may occasionally publish an obvious pricing or product-information error.
Where legally permitted, Gotorex may contact the customer and:
- Correct the error;
- Offer the customer the option to proceed at the correct price; or
- Cancel and refund the affected order.
Nothing in this section removes a consumer right that cannot legally be excluded.
11. Discounts, Coupons & Promotions
Discounts, coupons and promotional offers may have specific conditions, including:
- Expiry dates;
- Minimum purchase requirements;
- Product restrictions;
- Seller restrictions;
- Geographic restrictions;
- One-use limitations; or
- Other eligibility requirements.
Promotions cannot be combined unless expressly stated.
Gotorex may cancel or restrict a promotion where there is fraud, abuse, technical error or other legitimate reason, subject to applicable law.
12. Refunds
Refunds are governed by the Gotorex Refund, Return & Cancellation Policy and applicable mandatory consumer laws.
Customers requesting a refund should contact:
Customers may be required to provide reasonable evidence, including photographs, video, order information or other relevant documentation.
Gotorex may inspect the product and investigate with the seller, supplier or carrier before determining eligibility where permitted by law.
The time required for inspection and resolution depends on the circumstances and complexity of the claim.
Approved refunds will generally be returned using the original payment method where reasonably possible, unless another method is legally required or agreed.
13. Chargebacks & Payment Disputes
Customers should contact admin@gotorex.com regarding order or payment problems before initiating a payment dispute where reasonably possible.
Nothing prevents a customer from exercising any rights provided by applicable law or the customer's payment provider.
Fraudulent or abusive chargeback activity may be investigated and may result in account restrictions where permitted by law.
14. Seller Payments
Where applicable, Gotorex may collect customer payments and subsequently process seller payouts.
Seller payouts may be subject to:
- Verification;
- Refunds;
- Returns;
- Chargebacks;
- Disputes;
- Fraud investigations;
- Marketplace fees;
- Tax obligations; or
- Other lawful adjustments.
Gotorex may delay or hold seller funds where reasonably necessary and legally permitted to address these matters.
15. Marketplace Fees
Sellers may be charged marketplace, payment, advertising, transaction or other applicable fees.
Seller fees and payout terms may be governed by the Gotorex Seller Agreement.
Customer prices are not necessarily the same as the amount ultimately paid to the seller.
16. Refunds, Returns & Damaged Products
Customers who receive damaged, defective, incorrect or materially misdescribed products should contact:
with reasonable proof.
Gotorex may require the product to be returned or inspected before approving a remedy where permitted by law.
The inspection and resolution process may take different amounts of time depending on the product, seller, supplier, carrier and evidence.
Mandatory statutory refund, cancellation, repair, replacement and return rights remain unaffected.
17. Payment Fraud & Security Controls
Gotorex may use fraud-prevention and transaction-monitoring systems.
Orders may be subject to additional verification or review.
Gotorex may restrict or cancel transactions where reasonably necessary to prevent:
- Payment fraud;
- Identity fraud;
- Money laundering;
- Unauthorised transactions;
- Sanctions violations; or
- Other unlawful activity.
18. Changes to Pricing & Payment Services
Gotorex may change prices, payment methods, fees and payment providers from time to time.
Changes will not override rights already granted to customers under applicable law.
19. Contact
For payment, pricing, refund or billing questions:
Gotorex
Email: admin@gotorex.com
Business Address:
<span style="color:red">[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]</span>
Website: www.gotorex.com