Privacy Policy
Effective Date: 21 August 2026
Last Updated: 21 August 2026
Gotorex ("Gotorex", "we", "us" or "our") operates www.gotorex.com, an international online marketplace operated from South Africa.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, purchase products, sell products, contact us or otherwise use Gotorex.
By using Gotorex, you acknowledge the processing described in this Privacy Policy, subject to any consent required by applicable law.
1. Who We Are
Gotorex operates from South Africa and serves customers and sellers internationally.
Business Address:
[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]
Privacy Contact: admin@gotorex.com
Website: www.gotorex.com
Gotorex acts as a responsible party/controller for personal information that we process for our own purposes. Depending on the transaction, third-party sellers and service providers may separately process information for their own lawful purposes.
2. Information We Collect
Depending on how you use Gotorex, we may collect:
Name and contact details;
Email address and telephone number;
Billing and delivery addresses;
Account login information;
Order, purchase, return and refund information;
Seller and business information;
Payment and transaction information;
Customer-service communications;
Reviews, ratings and other content you submit;
Device, browser, IP address and technical information;
Website activity, preferences and interaction information;
Marketing preferences;
Information required to prevent fraud and protect our marketplace; and
Information you voluntarily provide to us.
We do not intentionally collect sensitive personal information unless it is necessary, lawful and permitted under applicable law.
3. How We Collect Information
We may collect information:
Directly from you;
When you create or use an account;
When you place or receive an order;
When you sell products through Gotorex;
When you contact customer support;
When you submit a return, refund or damage claim;
Through cookies and similar technologies;
From payment, delivery and logistics providers;
From sellers involved in fulfilling an order; and
From fraud-prevention, security or verification providers where legally permitted.
4. How We Use Personal Information
We may use personal information to:
Create and manage accounts;
Process orders and payments;
Arrange shipping and delivery;
Connect customers with sellers;
Process returns, refunds and cancellations;
Investigate damaged, defective, incorrect or disputed orders;
Communicate about orders and customer-service matters;
Verify sellers and prevent fraudulent activity;
Detect and prevent abuse, illegal activity and security threats;
Operate, maintain and improve Gotorex;
Personalise marketplace experiences;
Process reviews and ratings;
Provide customer support;
Meet legal, regulatory and tax obligations;
Respond to lawful requests from authorities;
Protect our rights, users and business; and
Send marketing communications where permitted or where you have provided the required consent.
5. Legal Grounds for Processing
Where required by applicable law, we process personal information on one or more lawful grounds, including:
Performance of a contract or steps requested before entering a contract;
Compliance with legal obligations;
Legitimate business interests where permitted by law;
Consent where required; and
Protection of rights, safety and prevention of fraud or unlawful activity.
Where processing is based on consent, you may withdraw consent where permitted by law. Withdrawal does not affect processing already lawfully carried out before withdrawal.
6. Sellers, Suppliers & Service Providers
Because Gotorex operates as a marketplace, information necessary to complete a transaction may be shared with the applicable seller or supplier.
Depending on the transaction, information may also be shared with:
Payment processors;
Banks and payment institutions;
Shipping and logistics providers;
Warehouses and fulfilment providers;
Technology and hosting providers;
Customer-service providers;
Fraud-prevention and security providers;
Analytics and marketing providers;
Professional advisers; and
Government, regulatory or law-enforcement authorities where legally required or permitted.
Recipients may only receive information reasonably necessary for the applicable purpose and must handle it in accordance with applicable law and contractual requirements.
7. International Data Transfers
Because Gotorex sells worldwide, personal information may be processed or stored in countries outside South Africa and, where applicable, outside the country in which you reside.
Where required by applicable law, Gotorex will use appropriate safeguards for international transfers, such as an adequacy mechanism, contractual safeguards, consent or another legally permitted transfer mechanism.
For customers protected by the GDPR, international transfers will be handled in accordance with applicable GDPR requirements.
8. Cookies & Similar Technologies
Gotorex may use cookies and similar technologies to:
Keep the website functioning;
Remember preferences;
Maintain accounts and shopping sessions;
Understand website usage;
Improve services;
Detect fraud and security threats; and
Deliver or measure marketing where legally permitted.
Non-essential cookies will be used subject to applicable consent requirements.
For further information, see our Cookie Policy.
9. Marketing
We may send promotional communications where permitted by law.
You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting admin@gotorex.com.
Transactional and service communications, such as order confirmations, shipping updates, security notifications and important account information, may still be sent where necessary.
10. Payments
Payment transactions may be processed by independent third-party payment providers.
Gotorex generally does not need to store complete payment-card information where payment processing is performed by a payment provider.
Payment providers may process information according to their own privacy policies and applicable legal obligations.
11. Returns, Refunds & Damaged Products
If you request a return, cancellation or refund, or report a damaged, defective or incorrect product, Gotorex may process information and evidence necessary to investigate and resolve the request.
Customers should email admin@gotorex.com and may be required to provide photographs, videos, order information or other reasonable evidence.
Information may be shared with the applicable seller, supplier, carrier, payment provider or other relevant party where necessary to investigate the claim.
The time required to review a claim may vary depending on the product, seller, evidence, shipping circumstances and complexity of the matter.
Returns, refunds and cancellations are governed by the applicable Gotorex policies and mandatory consumer laws. This Privacy Policy does not alter those rights.
12. Seller Information
Sellers may be required to provide information necessary for:
Identity verification;
Business verification;
Payment and payout processing;
Tax and regulatory compliance;
Product-safety requirements;
Fraud prevention; and
Marketplace legal obligations.
Where required by law, certain seller information may be displayed to customers or provided to regulators or authorities.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:
Provide our services;
Complete transactions;
Meet legal, tax and accounting obligations;
Resolve disputes;
Prevent fraud and abuse;
Enforce agreements; and
Protect our legal rights.
Retention periods may vary depending on the type of information and applicable legal requirements.
Where information is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with applicable law.
14. Data Security
Gotorex uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, destruction, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If a data-security incident occurs, Gotorex will take appropriate steps required by applicable law.
15. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
Access to personal information;
Correction of inaccurate information;
Deletion or erasure;
Restriction of processing;
Objection to certain processing;
Data portability;
Withdrawal of consent;
Objection to direct marketing; and
Rights concerning certain automated decision-making or profiling.
Some rights are subject to legal exceptions and limitations.
Requests may be submitted to:
We may need to verify your identity before processing certain requests.
16. Children
Gotorex is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.
Where applicable law requires consent for processing a child's information, Gotorex will follow the required legal process.
17. Automated Decision-Making
Gotorex may use automated tools for purposes such as fraud detection, security, personalisation, advertising or marketplace operations.
Where applicable law gives you rights concerning decisions based solely on automated processing that have significant legal or similarly significant effects, Gotorex will provide the applicable information and rights.
18. Third-Party Websites
Gotorex may contain links to third-party websites, sellers, payment providers or other services.
We are not responsible for the privacy practices of third parties operating independently from Gotorex. You should review their applicable privacy policies before providing personal information.
19. Complaints
If you have concerns about how Gotorex handles your personal information, contact:
You may also have the right to lodge a complaint with the applicable data-protection authority in your country.
For South African users, applicable complaints may be directed to the Information Regulator of South Africa.
20. Changes to This Privacy Policy
Gotorex may update this Privacy Policy when our services, technology or legal requirements change.
The latest version will be published on www.gotorex.com with the applicable effective date.
Where required by law, we will provide additional notice or obtain consent for material changes.
21. Contact Us
For privacy questions, personal-information requests or data-protection concerns:
Gotorex
Privacy Email: admin@gotorex.com
Business Address:
[INSERT FULL REGISTERED BUSINESS ADDRESS, SOUTH AFRICA]
Website: www.gotorex.com